Contact
We’re here to answer your questions!
Email us at info@vaseify.com to get in touch with our customer service team, or find the answer to your question through our FAQ list.
We’ll get back to you as soon as possible, always within 48 hours.
Common questions & answers
Does The Candle Holder Vase fit all taper candle holders?
Our vase insert is designed to fit a wide variety of taper candle holders from different manufacturers and eras. It comes with three silicone adapters, each with a different outer diameter, allowing compatibility with many standard sizes. However, there may be some exceptions.
Is The Candle Holder Vase available for purchase in physical stores?
At the moment, our product is exclusively available via our online store.
How long does the transport take?
We aim to deliver your order within 3-5 days after confirmation. Learn more about shipping and delivery here.
Can I track my package?
Yes. As soon as your order has been shipped, you will receive an email confirmation with tracking information. We process your orders within 1-3 business days.
How do I make a return?
To make a return, please contact us at info@vaseify.com and provide your order number along with a brief reason for the return. We will get back to you within 48 hours and send you a return label. Learn more about our return policy here.
Please note that, at this time, we are unable to provide customer service over the phone. For the fastest assistance, we kindly ask you to reach out to us via email. info@vaseify.com Phone: 0769112625.